Frequently asked questions

If you live in Hessle or Anlaby or the villages of North Ferriby, Swanland, West Ella, Willerby and Kirkella, we may be able to help. If your wheelie bins are green, blue and brown and they are collected by East Riding Council then you are probably eligible.

In the first instance we won’t! We understand that financial hardship can hit us all and for the first few weeks we’ll provide for you and your household, hoping that you’ll start to get back on your feet as time progresses. We’re not a permanent fix so eventually we’ll ask for some proof of eligibility and help sign post you to some agencies that might be able to help.

Our centre is open on Monday and Thursday mornings from 8.30am to 1pm. Please call us on 01482 628628, or you can leave a message. Our email address is food@hafoodbank.co.uk

Most people collect their parcels from our community centre in Hessle on a Monday or Thursday morning. We have a few volunteers who use their cars to deliver to some households if you can’t arrange for pick-up.

Each month we’ll ask you to complete a shopping list, noting what you would and would not want in a parcel. We’ll need to know if you like to cook, or eat convenience foods, and if there are dietary needs such as being a vegetarian or having a food allergy. Of course we’re not Sainsburys or Asda (!), so we don’t have everything on our shelves but we’ll do our best to provide what you need. The parcel will will contain a mixture of basics such as tins of beans and tomatoes, fresh bread donated from Jacksons of Hull, eggs, plus pasta, rice, noodles and cooking sauces. On a monthly basis we’ll add jam, margarine, coffee and/or tea, sugar, biscuits and cakes. When available we’ll include shampoo, washing detergent, toothpaste, shower gel and soap, washing up liquid, dog or cat food, plus fresh meat and cheese.